Any consulting organization can change processes, and some can implement them, but HCT is unique in making them sustainable. Sustainability in a turnaround effort comes with the education of leadership and staff. HCT takes time to inculcate new values and teach new processes to all relevant parties in an organization. Our consultants teach through one-on-one sessions, group training exercises, seminars, games, training manuals and educational modules.
Leadership development training covers lean operations, problem solving, meeting facilitation, fundamentals of leadership and teamwork. It helps staff learn how to effectively plan, analyze, implement and evaluate change initiatives in a systematic way.
Service excellence training includes basic service training, effective communication, quality rounding, service recovery and pain management. This series provides an inspiring vision of what your facility can achieve in terms of customer service quality and a framework for attaining and sustaining that standard of superior care.
One of our education experts can customize an education plan to meet your hospital’s specific needs.
For more information please contact us at firstname.lastname@example.org