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Quality and HCAHPS
Reducing Never Events through Hourly Rounding: Case Study
HCT Consulting engaged with a 275-bed not-for-profit Catholic healthcare provider to improve its HCAHPS scores. The potential financial impact was estimated at more than $700,000 for this facility, giving the organization a 9:1 ROI.
8 kB : pdf file
Improving Core Measures: Case Study
HCT Consulting was contracted by a small urban facility to work with the staff to develop processes that would ensure success in providing quality care to core measure patients 100% of the time. The result of the HCT Consulting engagement was ensuring every core measure patient would be identified and treated appropriately. Additionally, as the scores become known to the public, the results will give the facility a competitive edge as evidence of their quality of care.
131.32 kB : pdf file
Improving HCAHPS Communication with Nurses and Responsiveness of Staff: Case Study
A 275-bed, not-for-profit Catholic healthcare provider contracted with HCT Consulting to perform an assessment on their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores and to implement an action plan based on that assessment. In a very short period, the hospital was successful in raising their HCAHPS scores by using the Hospital Transformation Intervention™.
135.38 kB : pdf file
